General Manager - Cambridge, MA

Headquartered in Cambridge, Massachusetts, CIC is the world’s leading operator of innovation hubs. We are seeking a General Manager for our New England campuses. If you are a community leader who has built and maintains strong relationships throughout the innovation community, has strong operational and sales experience appropriate to a role managing a team of approximately 50 people, and a deep belief that innovation has the power to make our world a better place, we’d like to talk to you. YOUR DAY-TO-DAY WORK Cambridge and Boston are the original home of the CIC model and among the most important innovation ecosystems in the world. The New England GM leads three campuses with a mandate that goes beyond occupancy and operations — to make CIC the irreplaceable home for innovators in this region, with the full power of the CIC platform visible, accessible, and driving member success. This is a role for a senior leader already deeply embedded in the Boston-Cambridge and Providence innovation community — someone who knows the players, is trusted by the ecosystem, and understands that the most important work happens before a member ever signs a lease. Innovation programming and community building are not add-ons here, they are the job. The GM sets the vision and holds the relationships while the Directors execute the operations. YOUR ONGOING WORK Campus Leadership & Operations Accountable for campus health, member experience, team performance, and financial results across Cambridge, Boston, and Providence — while empowering Director-level leaders to own day-to-day operations Lead and develop campus teams, including the Directors of Events, Sales, and Operations for NE Oversee occupancy, revenue, and operational targets in partnership with CIC's global operations function Model CIC's Campus Service Philosophy — Radical Welcome, Frictionless Excellence, and Intentional Connection — at every level of the team Ecosystem Engagement & Community Building Maintain an active, visible presence in the Boston-Cambridge and Providence ecosystems — attending, convening, and building relationships continuously Develop and sustain anchor relationships with key institutions, investors, corporates, and community organizations Drive a differentiated programming strategy — curated, high-value experiences that deepen community and generate pipeline across all CIC business segments Ensure Venture Café Cambridge is the most visible weekly proof point of CIC NE's community identity and pipeline generation Business Development (Campus–Catalyst Integration) Collaborate with Catalyst Business Unit leaders to develop joint programming — including Venture Clienting, Innovation Consulting, and International Soft Landing programs Champion the ONE CIC model across campus staffing, ensuring teams can speak fluently to what Catalyst offers Create clear pathways between campus members who would benefit from Catalyst services and Catalyst clients who belong in the campus community Build shared playbooks with fellow GMs to drive US campus integration Bring NE market intelligence into CIC's ongoing Campus–Catalyst strategic planning Commercial Growth Partner with the Director of Sales, NE to drive occupancy, pipeline, and revenue across all three campuses Partner closely with Catalyst Advisory and Programming to build a programming calendar that is ecosystem-defining, not just ecosystem-adjacent Leverage ecosystem relationships to generate referrals, anchor deals, and strategic partnerships Identify opportunities to expand CIC's footprint and relevance in the NE market Contribute to pricing strategy, product evolution, and service design as a senior voice in the Campuses and Labs leadership team Our New England Campus Scope CIC Cambridge (One Broadway and 245 Main St.) — CIC's flagship US campus and our largest in the world, with deep ties to MIT, Harvard, and the life science and tech clusters along the Kendall corridor. Home to a sophisticated, high-engagement membe