IT Support Specialist

ABOUT BRINC: At BRINC, we are redefining public safety with an innovative ecosystem of life-saving tools. Our journey started with the development of drones and ruggedized throw phones, designed to access unsafe areas and establish communication to de-escalate situations. Today, we've expanded into creating and deploying 911 response networks, where drones are dispatched to 911 calls to provide real-time visual data, enhancing safety and enabling de-escalation-focused responses. Our cutting-edge solutions are utilized by over 600 public safety agencies across America and the company has raised over $150M from investors, including Index Ventures, Motorola Solutions, Sam Altman, Dylan Field, Mike Volpe, Alexandr Wang and more. At BRINC, we are committed to recruiting the world's best talent to join us in our mission to support first responders in saving lives. ABOUT THIS ROLE: We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and setting the standard for how IT operates as we scale. You will implement our endpoint management platform and build standard device images across a mixed environment of macOS, Windows, Linux workstations, and devices on the manufacturing floor. From onboarding new hires to managing the full device lifecycle, you'll own the infrastructure that keeps our team productive every day and collaborate closely with our Security Engineer and HR to make it seamless. KEY RESPONSIBILITIES: - Deploy and manage identity, access, and device management for macOS, Windows, and Linux - consolidating device management, directory services, and patch management in a single platform - Build and maintain standard OS images for Windows, macOS, and Ubuntu Linux workstations - Enforce software update policies, patch management, and EDR deployment across all platforms - Implement application allowlisting/blocklisting and manage software licensing - Own and administer the Service Management Help Desk - build SLA schemes, request types, and routing rules for onboarding, offboarding, hardware, and access requests - Serve as Tier 1/2 support for all hardware, OS, and software issues across engineering, manufacturing, and corporate staff - Build a self-service knowledge base for common issues - Manage virtual helpdesk support for remote employees - Own end-to-end device provisioning - imaging, software install, account setup, and delivery from day one - Create and maintain onboarding and offboarding runbooks - Execute offboarding procedures - device wipe, account deprovisioning, and access revocation - within defined SLA - Own Google Workspace administration - user lifecycle, group management, and organizational units - Implement MFA enforcement and baseline security policies in coordination with the Security Engineer - Assist with DLP configuration and data classification - Build and maintain a comprehensive hardware asset inventory - serial numbers, assigned users, OS version, encryption status, warranty expiration, and location - Own the full device lifecycle: procurement → imaging → deployment → refresh → decommission → secure wipe - Track software license inventory - seat counts, renewal dates, and utilization; reclaim unused licenses - Establish and enforce patch cadences QUALIFICATIONS: - 3–5 years of IT support experience in a multi-OS environment - Hands-on experience with JumpCloud, Jamf, Intune, or Kandji - JumpCloud preferred - Administration-level proficiency in macOS, Windows 10/11, and Ubuntu/Debian Linux - Experience managing patch cycles and EDR deployment across a mixed device fleet - Google Workspace administration experience - Jira Service Management experience - able to own and configure an IT helpdesk project - Excellent written documentation habits PREFERRED SKILLS - Experience supporting engineering and developer workflows (VS Code, Docker, dev toolchains on Linux) - Wi