Manager, DFR Field Operations

ABOUT BRINC: At BRINC, we are redefining public safety with an innovative ecosystem of life-saving tools. Our journey started with the development of drones and ruggedized throw phones, designed to access unsafe areas and establish communication to de-escalate situations. Today, we've expanded into creating and deploying 911 response networks, where drones are dispatched to 911 calls to provide real-time visual data, enhancing safety and enabling de-escalation-focused responses. Our cutting-edge solutions are utilized by over 600 public safety agencies across America and the company has raised over $150M from investors, including Index Ventures, Motorola Solutions, Sam Altman, Dylan Field, Mike Volpe, Alexandr Wang and more. At BRINC, we are committed to recruiting the world's best talent to join us in our mission to support first responders in saving lives. ABOUT THIS ROLE BRINC is looking for a dynamic, results-driven leader to join our team as Manager, DFR Field Operations. In this role, you'll lead a high-performing team of installation technicians responsible for deploying BRINC's industry-leading Drone as a First Responder (DFR) program at customer sites nationwide. You'll own the full operational lifecycle of multi-site hardware and software installations, driving execution in fast-paced, mission-critical environments. This is a role for someone with excellent organizational skills that brings both technical depth in drone systems and the operational savvy to keep complex deployments on track. The ideal candidate possesses experience in people management, computer networking, mechanical assembly, and general knowledge of electronics as it relates to hardware assembly and troubleshooting. The role requires frequent travel (75%)to engage with BRINC installers and on-site customers during the project management lifecycle. KEY RESPONSIBILITIES: - Manage a team of installers, schedule resources for projects, track progress, optimize workflows, and ensure installations are completed on schedule. - Set clear expectations, goals, and performance standards while fostering an inclusive and positive team culture. - Conduct performance reviews and evaluations; facilitating training and skill development. - Participate in the hiring, onboarding, and training of new team members. - Drive customer success through building and maintaining strong relationships with Public Safety customers, understanding and proactively addressing their needs, concerns, and ensuring timely service throughout implementation. - Partner with engineering and internal stakeholders to inform best installation procedures, documentation, and hardware ecosystem enhancements based on field experience. Advocate for customer needs based on feedback - Collaborate with internal stakeholders to troubleshoot hardware and software issues. - Travel to customer sites in varying weather conditions to assemble, troubleshoot, and maintain BRINC hardware and software, ensuring compliance with building codes and safety standards. QUALIFICATIONS - 5+ years in project, operations, or resource management; 4+ years managing people in a fast-paced environment. - Experienced in booking and managing all aspects of travel, including flights, accommodations, ground transportations, and itineraries. - Working knowledge of electronics, low/high voltage wiring, hardware assembly and troubleshooting; familiarity with MacOS, Windows, or Linux; basic networking aptitude. - Ability to assemble and disassemble products following installation guidelines and manuals. - Comfortable and able to safely work at heights (ladders, rooftops, structures), lift and carry heavy objects, and operate in varying weather conditions. - Exceptional organizational skills. - Self directed, collaborative, and an effective communicator; comfortable working autonomously. - Proven ability to thrive in fast-paced environments, leading with initiative and staying ahead of challenges before they arise. - Ability to trave