Graduate Customer Success

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter. Trusted by leading brands across three continents, including Gymshark , Huel and Oh Polly, Fospha manages $4 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin – and we're now looking for Talent to join us across our Customer Success Teams. The Role You will join one of our Customer Teams, who are at the heart of the business delivering the best possible experience to our customers. You'll join one of our customer specialist teams and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them You'll be responsible for the customer outcomes your team owns — driving action on insight, trust in the model, and confidence in data quality — contributing to customer retention alongside the Account Manager You'll build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing You'll play your part in onboarding new customers, helping build the foundations — integrations, first insights, and early trust in Fospha's model — that get the team to time-to-value targets You'll identify risks early within your area, such as stalled adoption, data issues, and model pushback, and act on them before they threaten the customer relationship You'll be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders You'll be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency The Centre of Excellence The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Teams, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles: Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your career Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate Become a Customer Facing Expert: You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business — many daily Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management Real Mentorship: Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your output Career Development: High performers have clear opportunities to quickly advance their careers at Fospha — whether progressing within Customer Teams toward strategic and/or management roles or moving into other departments that align with their skills and interests Modern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub, s