Privileging and Credentialing Specialist

The Privileging and Credentialing Specialist is responsible for managing the end-to-end privileging process for locum tenens physicians and advanced practice providers, ensuring compliance with client facility requirements, accrediting agency standards, and Aya Locums policies. This role requires prior experience navigating hospital privileging processes, working directly with medical staff offices, and managing high-volume provider files in a fast-paced environment. Success in this role requires strong critical thinking and problem-solving skills to proactively identify issues, navigate complex privileging requirements, and drive timely resolutions while maintaining exceptional accuracy and customer service. Who We Are: We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform. At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally. Responsibilities Manage the end-to-end privileging and credentialing process for locum tenens physicians and advanced practice providers, ensuring compliance with client facility and Aya Locums requirements. Review provider applications, CVs, and supporting documentation for completeness, accuracy, and potential privileging risks. Prepare, submit, and track hospital privileging applications, proactively driving files to approval while meeting targeted start dates. Partner with providers, medical staff offices, clients, and internal teams to obtain required documentation and resolve outstanding items. Conduct and review primary source verifications and compliance requirements, including licensure, board certification, malpractice, and exclusion screenings. Monitor expiring licenses, certifications, privileges, and other time-sensitive documents to ensure ongoing compliance. Facilitates provider payer enrollment for clients by coordinating enrollment activities, monitoring application progress, and supporting timely payer approvals. Maintain accurate provider records and documentation within credentialing and compliance systems. Identify, troubleshoot, and escalate complex privileging issues while delivering exceptional customer service to internal and external stakeholders. Required Qualifications 2+ years of direct locum tenens privileging / credentialing experience across multiple specialties and healthcare systems required; 3+ years preferred. Bachelor's degree preferred; equivalent experience considered in lieu of education. Experience within a fast-paced, deadline-driven locum tenens, healthcare staffing, or managed service provider (MSP) environment. Experience working with hospital medical staff offices, credentialing departments, and healthcare facilities. Knowledge of Joint Commission, NCQA, payer enrollment, and medical staff office standards. Experience managing physician and advanced practice provider privileging files from application through approval. Ability to manage a high-volume workload while meeting deadlines and service level expectations. Strong attention to detail, organizational skills, and ability to identify and resolve issues proacti