Technical Service Specialist

About ANA: Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, MAC3 Pneumatic Air tools, and ANA’s exclusive Energy Boss ™ - Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment. ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina. ANA is growing and scaling, and we are seeking a Technical Service Specialist to join our growing team in an onsite position at the Spartanburg, South Carolina, location. The Technical Service Specialist serves all external and internal customers by receiving inbound calls and emails while providing technical support consisting of technical troubleshooting, tracking calls, and developing new processes and procedures to assist customers as needed. The Technical Service Specialist role provides repair and maintenance help, along with warranty assistance to customers. A Technical Service Specialist will assist the parts department with part identification and preparation of parts that need service setup prior to shipment from the warehouse and customer use. A Technical Service Specialist is an excellent problem solver, an expert multitasker, and is process oriented. The Technical Service Specialist is a good teacher who instills confidence in customers internally as well as externally through phone and email support. The role requires a customer first attitude that is trustworthy, kind, and can maintain a positive attitude in the face of angry and frustrated customers. The Technical Service Specialist has excellent computer skills and understands diesel engines, electrical generators, and air compressors. This position is fully onsite and follows a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m., with hours subject to change based on business needs. You will occasionally travel up to 5% in local domestic travel. This role reports to the Warranty & Technical Service Supervisor.