Ticketing Coordinator - Goldenvoice

Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Job Summary The Ticketing Coordinator will be responsible for the advancement of box office, assisting the Manager Ticketing and issuing daily ticket counts various departments, producers and department heads. This position will process internal orders, both comp and purchased and facilitate external comp ticket orders for artists, agents and record labels. The Ticketing Coordinator will also be responsible for screening, reviewing and resolving customer service inquiries in regards to credit card information, shipping processes, pricing and general festival information. Essential Functions Screen and review customer service inquiries. Resolve issues both internally and externally in regards to credit card information, shipping process, pricing and general festival information Process internal orders for upcoming festivals for internal ticket orders or comp requests from agents, artists, labels and employees. Distribute ticket counts to department heads, producers, production, operations and other departments daily. Coordinate the advancement of f box office prior to show l date. Assist with the hiring and training of box office staff. Liaison with third party payroll company on the hiring of temporary employees. Field general staff inquiries. Collaborate with other members of the ticketing staff on the creation of event seating maps. Responsible for general administrative tasks including, filing, data entry, faxing and scanning. May assist other departments as needed Required Qualifications High School Diploma or its equivalency 2-4 years Of related work experience Experience working in customer service Experience working in live entertainment, ticketing a plus Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems Must be organized, detail-oriented and self-motivated Ability to multitask, prioritize and remain calm in a fast paced environment Must be able to work flexible schedule including nights, weekends and some holidays Excellent interpersonal, written and verbal communication skills Familiarity with ticketing platforms Knowledge of the music industry preferred Payscale: $22.92 - $27.00 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants. We are