Event Guest Services Staff - Pacific Northwest

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Position Summaries: BOX OFFICE ATTENDANT COAT CHECK STAFF VENUE HOST 1. BOX OFFICE ATTENDANT SUMMARY The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The Box Office Attendant will process ticket orders and collect payments. PRIMARY RESPONSIBILITIES Accurately and efficiently processes orders and collect payments from guests. Follow cash handling and inventory procedures to ensure security of assets. Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions, and processing requests. Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed. Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events. Contribute to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness, and helping to develop and maintain a positive work environment. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency A minimum of 1-2 years of cash-handling and related work experience Excellent customer service skills Must be able to work independently and in a team setting Good communication skills to effectively communicate with customers and co-workers Basic math skills Must be responsible and professional Effective decision-making skills Demonstrated ability to work in a fast-paced environment Must be self-motivated, reliable, and punctual Available to work flexible hours, including nights, weekends, and holidays PAY SCALE: $23.00 BONUS These positions are not eligible for a bonus under the current bonus plan requirements. BENEFITS Event based positions are not eligible for benefits through AEG Presents. 2. COAT CHECK STAFF SUMMARY Coat Check Staff will act as one of the main providers of direct services to guests. They are responsible for various tasks such as checking coats in and out, selling concessions, and answering questions. Coat Check Staff will provide a variety of customer service duties on behalf of the venue in an expert, professional, and friendly manner. PRIMARY RESPONSIBILITIES Operate the various coat check areas within established guidelines and procedures at the venue. Greet guests, answer guest questions, resolve guest complaints, and direct guests to important areas of the venue (i.e., restrooms, ATM, ADA areas, VIP areas, merch, and concert area, etc.) and provide additional assistance whenever necessary. Cash handling duties and reconciliation of bank. Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency. May be responsible for moving around to different positions to give breaks to other staff. Collect lost and found items and provide guest s