Customer Success Manager, Strategic

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager, Strategic, you will serve as a trusted advisor to Vanta's largest and most complex customers—organizations with 10,000+ employees navigating sophisticated security and compliance landscapes. Unlike traditional CSM roles managing 20-30 accounts, you'll own a focused book of 5-10 strategic accounts, driving deep customer relationships, multi-quarter projects, and high-impact business outcomes. The Strategic CS team plays a defining role in proving Vanta can serve the enterprise at scale. You'll partner closely with Strategic Account Executives and Account Managers to execute land and expand strategies, manage complex implementations, and guide executive stakeholders through their GRC program maturity journeys. Your work will directly influence Vanta's upmarket growth, product roadmap, and strategic positioning in the market. What you’ll do as a Customer Success Manager, Strategic at Vanta: - Serve as the primary trusted advisor for 5-10 of Vanta's most strategic customers, each with 10,000+ employees and highly complex organizational structures - Lead enterprise-scale implementations, configurations, and optimizations of Vanta's Trust Management Platform across multi-business-unit, multi-geography organizations - Build and maintain deep, multi-threaded executive relationships with CISOs, CIOs, Chief Compliance Officers, and other C-level stakeholders - Partner closely with Strategic Account Executives and Account Managers to identify expansion opportunities, develop account growth strategies, and execute on land and expand motions - Manage complex, multi-quarter projects that require coordination across customer teams, Vanta cross-functional partners, and external stakeholders - Provide expert guidance on security best practices and compliance standards (SOC 2, ISO 27001, HIPAA, GDPR, etc.) tailored to large enterprise environments - Drive strategic Executive Business Reviews (EBRs) and value realization conversations that align Vanta's capabilities with customer business outcomes and ROI - Act as the voice of strategic customers to Vanta's product development teams, synthesizing feedback and influencing product roadmap priorities - Proactively identify risks, develop mitigation strategies, and ensure long-term retention and customer advocacy - Collaborate with Solutions Engineering, GRC SMEs, Support, and Product teams to deliver world-class customer experiences How to be successful in this role: - 10+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role for a SaaS company - Proven track record managing strategic or key accounts, with experience supporting customers with 10,000+ employees - Experience managing a focused book of business (5-10 strategic accounts), not high-volume account management - Demonstrated expertise in land and expand motions, working collaboratively with sales teams to identify and execute on growth opportunities within existing accounts - Strong project management skills, with experience coordinating complex, multi-quarter initiatives across multiple stakeholders - Executive presence and ability to build trusted relationships with C-level stakeholders, including CISOs, CIOs, and Chief Compliance Officers - Experience handling complex onboarding, implementation, adoption, value realization, and renewal strategy for enterprise customers - Self-starter with the ability to work autonomously in ambiguous, fast-paced environments - Track record of being metrics and data-driven, with clear examples of driving customer health and business outcomes - Experience running strategic Executive Bu