IT Support Engineer

Location: Onsite — Austin, TX Employment Type: Direct Hire, Full-Time Job Title: IT Support Engineer About 9 Mothers The modern battlefield has changed. Cheap, autonomous suicide drones have turned the tactical advantage upside down, and the world is looking for a solution. At 9 Mothers, we aren’t just "innovating"—we are building the shield. Backed by top-tier investors, we develop AI powered machines designed to intercept and neutralize Group 1/sUAS threats in real-time. Our flagship product is a low-power, counter-drone system built for the edge—on vehicles, at bases, or in a soldier's pack. Why 9 Mothers? While others build for "awareness" or "long-term research," we build for the immediate survival of those in harm’s way. We are a team of hackers, engineers, and mission-driven builders who value field-ready capability over polished slide decks. If you want to see your code or hardware in the field next month—not next year—this is your playground. Position Summary As an IT Support Engineer at 9 Mothers, you will serve as the technical backbone of our rapidly growing defense engineering team. We are looking for someone who takes full ownership of our infrastructure, identity systems, and endpoint management. You will build durable configurations, leverage aggressive AI automation, and directly safeguard our mission-critical operations and compliance standards in our Austin lab and remote field deployments. Essential Duties - IT Systems: Spend your first week getting up to speed on our infra and compliance requirements, exploring our environments, and getting hands-on with the EDDA platform. - IAM: Entra ID commercial and GCC High tenants: user accounts, groups, licensing, and provisioning. - Support & Operations: Day-to-day support for a small team of engineers — triage by business impact, communicate ETAs, and close the loop. Keep our AI agents and monitoring stack (Grafana / Loki / Prometheus) fed and honest. Keep CMMC controls compliant and aligned with the SSP. - Build: Use AI tooling aggressively — and own the verification: pilot ring before fleet-wide, read what the script touches, and keep rollbacks in hand. There is no ticketing system yet; you’ll pick and stand up the lightweight tooling you want to live in. - Grow into Field Support: Expect occasional travel to support remote deployments. Establish remote management tooling and build durable configurations that survive without you on-site. Requirements - 1–4 years in an IT administration / systems admin / DevOps / InfoSec / "desktop engineering" role. Titles don't matter; scope does. - CRITICAL (Hard Requirement): Hands-on keyboard MDM experience managing Macs. Jamf or Intune experience is a strict requirement. - You've been responsible for a fleet of Macs. You have used Apple Business Manager (ABM) for Automated Device Enrollment (ADE). You leverage Declarative Device Management (DDM) wherever possible, your MDM configs are version controlled, and your deployment workflow resembles CI (bonus points if agents run it all for you). If you use Intune's web interface, be prepared to explain why. - Comfortable in a shell. Solid networking fundamentals (VLANs, DHCP/DNS, Wi-Fi, 802.1X), with exposure to PKI being a plus. Prepare to know FIPS requirements intimately. - Calm, clear communication with frustrated people under pressure. You are an orchestrator who takes ownership, cares, and takes pride in your work. Mentally and emotionally prepared to work at a fast-paced defense startup. - Must be a U.S. citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3) — required for access to export-controlled information (ITAR/EAR). - Clear background check and pre-access screening required before any system access. Nice-to-Have - Azure GCC High Tenant or other sovereign-cloud experience. - CMMC / NIST 800-171 exposure: asset inventory, change control, and evidence discipline. - Network Admin experience: installing APs and cameras, configuring firewa